Ann Taylor Factory Reviews

Ann Taylor is my go-to clothing brand when it comes to professional clothing. Their clothes are luxurious in design and helps me look extremely professional. Prices can be a bit sticky, but you get what you pay for. I usually purchase a few pieces of high quality clothes from Ann Taylor and stick to them for work.

Their design is also very versatile. I can mix some of their clothes with a casual shirts / pants and I have a really cool outfit for hanging out.

I ordered several pieces of clothing and never received the package. When I called customer service I was told that it was not their issue. I finally tracked the package down as UPS had given it to the post office for delivery. One item of clothing was of poor quality and the other items were too large. I tried to return the items to a local store and was told they couldn't accept returns on an online order. I paid $8.95 to return it and I won't order anything in the future. It shouldn't be that difficult to spend money with a business.

Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future.

Ann Taylor customer service has gone downhill. They are selective to who can shop online and their customer service depending on who you receive will tell you a different story on the policy. I can't help but think this is due to the new ownership that occurred in the last couple of years as I have been a customer for twenty years and this is the first I am experiencing such horrible service and lack of customer regard.

I am sadden for what it has become of Ann Taylor. I’m a professional woman and have been shopping for years in the stores. I recently made a purchase online and use their credit card (Comenity Bank). My $134 bill was due January 28, 2023. I paid the $134 although I was returning one item because it came ripped. My bank send the check because it was through bill pay and it show the comenity Bank received the money on January 20, 2023. I also send the blouse that was ripped with the label they send me for an exchange. On February I received a $211 bill which included the money I had paid, the shirt they send me as a replacement, the shirt I originally bought and returned, a late fee, and interest. After numerous attempts to reach someone, They said they never received the money or the shirt and I had to proof to them my bank paid and I shipped the shirt. I collected all the information and submitted the inside Marion as instructed on line. I called again weeks later and I was told they never got it. they directed me to send a letter with the copy of the receipt by mail to a PO Box. I did that and also send letters to the customer relations at 4979 Executive Parkway, Westerville, OH and executive offices that I found in the internet. The letters were returned because there was not a valid address or a forwarding address. I finally was able to speak to a representative (who appeared to be at a different country) who told me that they had received the payment in February 20, 2023. This is one month and 10 days after I made the payment through my bank. She said I still had late fees and interest. I had to advised her I was getting the state attorney’s office involved because I had proof the payment was made on time. She responded by saying they “will forgive” the late fee once, but the next time I will carry the penalties. I could not believe they never acknowledged they had the money and the shirt I returned. I closed the account for my financial safety. Please be aware this company is not reliable and looking at the other reviews they have no problem taking your money or getting you in trouble with the credit bureau. This company should not be allowed to do business in the U.S.

I've been shopping at Ann Taylor for years. It has been one of my go-to shops. While they are expensive, the quality of the clothing is generally very good. However, there has been an issue with my last 4 or 5 orders. While the items appear as in stock and I am able to order, I later get an alert that some of the items I ordered are not in stock. Just my luck that it is usually the items I'm most looking forward to receiving. It even happened with outfits I ordered for my mom's funeral services. This is rather frustrating. I hope AT updates their records more frequently to ensure that customers can actually receive the items they order.

They canceled most of my order a day after i placed my order online because they said the items were no longer in stock. First off, why sell people items if they're out of stock? That's false advertisement. I tried canceling the order since everything I was really the most excited about getting they canceled. Since it was past their window of cancellation they refused to let me cancel the order. I even tried cancelling it right when they sent me the email that most of my items were cancelled. Bad business practice. They said the shipping would be free and I would be allowed to return the items that shower up at my house even though they were final sale. They also said I wouldn't be charged for the items that were cancelled even though they put a hold on the credit card when you make the order. So I waited for the order to be shipped, and once it was shipped they took the shipping cost off but they also took my rewards coupon off that I had used. This makes the price they charged me incorrect. I received the items, did not open the bag, and am immediately sending them back. Their website shows nothing was shipped so I'm not allowed to return anything now after customer service said I was allowed to return them. Overall, it's a big mess and I'll have to get my money back from my credit company. Customer service was useless and they should allow you to cancel an order if you tell you a day after ordering that stuff isn't in stock. I used to shop here all the time a few years ago but since then the items got even more expensive. Will not be shopping here ever again after I've been shopping here for 8+ years. It was all a disappointment.

It is abundantly clear that Ann Taylor does not want the business of repeat and loyal customers. I attempted to make a purchase on 12/24 with my AT card online. Got a message to correct my zip code. The order did not go through and $163 is now a pending charge on my card that has STILL NOT cleared. I've been told several times that it will take 24-48 hours to clear and here we are almost a week later and it's still not cleared. I've been told I just have to wait. In the meantime I keep getting email promotions with limited items available. But I cannot buy anything with my AT card until this balance is cleared. There is no interest in any of the customer service agents to help me get this resolved. I've grown up with Ann Taylor. I bought my clothes for my first job with Ann Taylor. I loved the brand and quality of clothes. I've spent thousands of dollars in cash through the years with Ann Taylor. Before any online shopping even existed. My recent experiences with Ann Taylor have completely changed how I view the brand. What a huge disappointment.

I physically went into a store and purchased a birthday present for my daughter. The store indicated they would ship it because it was not available online. I received notice on Sunday it was delivered but in fact it was not and on Tuesday I received notice of a credit and that the order had been cancelled. I called customer service and after 25 minutes they offered to re ship the item to be received today and that is what the order said. Today I received notice the order won't be received until Friday at best--after the birthday and after the person has left town for the holiday. I spoke to the store manager twice who indicated I should call customer service. I called customer service and asked to speak to a senior person and was told there is no such person. They offered to cancel the order again.

I am hoping to update my review more positively but right now am extremely upset with Ann Taylor.
I attempted to order online as I always have, but this time using an e-giftcard given to me by my son for my birthday.
Upon checkout, I got a message the funds were no longer available. WHAT? This was my first time using this ecard. So I attempted the online "Chat" which took me forever - and was told the funds would now be released and I would receive an email confirmation. That never came. I then called the customer service line and spoke with a representative, who told me the very same thing. Again, no email ever came and I cannot access this ecard and place my order. The online sale has now expired, and honestly I'm pretty dissatisfied overall with this vendor. They are supposed to be a high quality retail store, and their customer service should be better. Right now I am awaiting a reply to my email but am not at all hopeful I will receive one. perhaps Ann Taylor will lose me as a long time, loyal customer!

I was looking late morning on Ann Taylor's website 8/28/22 and unfortunately i could not find a skirt suit on her website. Her website was frustrating. I'll look else where... sad

I ordered a dress on Ann Taylor online yesterday. The order confirmation stated my account would not be charged until the order shipped. My account was immediately charged, ok, that meant my order was shipped. This morning I receive an email stating they canceled the order, well they did not cancel the charge. Then I called them, the idiot on the phone LIED and said the account had not been charged, I am looking at the charge on line. Then I asked for a supervisor and am still on hold. Bottom line, this is fraud, they do not deserve your business. My last order and I took screen shots of my account and the emails from ANNTAYLOR. They should be sued into oblivion. Last order with this company, and their entire customer service department is staffed by people who barely speak english.

I paid my AT card off they charged me $3.31 interest after I had paid card off. They are charging me late fees for the $3.31 and now show on my credit report that I am delinquent $63.00. They are thieves trying to charge you after I paid account off. They received all the money that I owed them. They need to remove this from my credit report!!! SMH!!!!

I went into the Ann Taylor Loft, in Acton MA expecting an attitude with the service because I had a return.. I was shocked to be greeted very nicely, then I went to the desk and Alissa right away said hello and how can I help you.. She saw that I had a return and it was a little complicated because my daughter bought the clothes on line and I was returning them and reordering them in a different size.. She was so patient with me and so friendly, and actually some of the other sales people walk to the desk and I said, do you to work with me, we all laughed.. It was the best experience I have ever had in this store.. Allissa was super helpful and had a smile on her face the whole time..You must have new staff and I will definitely shop there agin..HORRAY FOR ALISSA

I would like to take this moment to express my opinion of Ms. Ludora Keyes, sales assistant located in the Lakeside Shopping Mall, Metairie, LA. Ms. Keyes, on many occasions has aided in making my shopping experience a pleasure and worthwhile at the Ann Taylor Store. She has displayed expert knowledge and great customer care in the performance of her job. I will always shop Ann Taylor stores, along as there are dedicated employees like Ms. Keyes.